Cancellations and Refunds Policy

As a small school dedicated to sharing our skills and knowledge, flexibility is our goal. However, given our limited class sizes, last-minute changes can impact our program significantly. In the event of insufficient participants on the day, we may regrettably need to cancel classes.

While we strive to accommodate individual circumstances, it’s crucial to adhere strictly to our cancellations and refunds policy. We appreciate your understanding in this matter, as maintaining the integrity of our courses and ensuring a positive learning experience for all participants is our top priority. Thank you for your cooperation and support.

If you wish to cancel or change your course date, please submit your request in writing.

A full refund of your course fee is possible only if you provide a written notice at least 7 days before the course’s start date, indicating your intention to cancel. We aim to keep the process straightforward and typically refund the entire course fee. However, individuals requesting multiple cancellations resulting in two or more refunds will incur a 5% administration fee. This fee covers the charges imposed by our payment processing company, which retains all original processing fees when we request a refund.

Refunds will not be granted for cancellation notices received with less than 7 days’ notice or after the course has commenced.

If you need to reschedule, please give at least 7 days’ notice. While we will make efforts to accommodate alternative dates, we cannot guarantee availability. Providing alternative dates is at our discretion, and we are not obligated to do so.

For rescheduling within 7 days of the course start date, you may choose an alternative date if we can find a replacement for your spot. If we are unable to fill the vacancy, rescheduling will not be an option, and the course fee will be forfeited. Exceptions can be made for severe illness, but a doctor’s note, PCR test, or similar documentation is required before considering alternative dates.

In the event of course cancellation by us, you will be informed of available vacancies or alternative dates. If you choose not to book an alternative date, any paid course fees will be refunded in full. We are not responsible for refunding fees incurred by you for pre-booked travel, parking, or accommodation.

Terms and Conditions for London School of Furniture Making Gift Vouchers

1. Delivery Information:
– Gift vouchers will be delivered to the purchaser’s provided email address. The voucher can then be forwarded to the recipient at a time of the purchaser’s choosing.

2. Non-Refundable:
– LSF gift vouchers are non-refundable. Once purchased, they cannot be exchanged for cash or other forms of payment.

3. Transferable:
– If the intended recipient is unable to use the voucher, it may be transferred to someone else.

4. Validity Period:
– Vouchers are valid for a period of up to 12 months from the date of purchase. Ensure redemption occurs within this timeframe.

5. Cancellation Policy:
– You have the statutory right to cancel your voucher(s) within 14 days of the purchase date. If you wish to cancel please notify us here. We endeavor to deal with refunds within 24 hours, however, it can take up to 10 days for the money to arrive in the purchaser’s account.

Please note: 
Gift vouchers should not have been redeemed against any of our classes or workshops for a cancellation request to be considered.

The London School of Furniture Making reserves the right to modify these terms and conditions at any time. The terms in effect at the time of purchase shall apply. For any queries or clarifications, please feel free to contact us.

November 2022