Cancellations and Refunds Policy

We are a very small school committed to passing on our skills and knowledge. Please bear in mind that while we aim to be as flexible as possible, due to the small numbers on our courses any last-minute changes could be detrimental to our program and we may have to cancel classes if there aren’t enough participants on the day. For that reason, we have to be strict about enforcing our cancellations/refunds policy no matter the individual circumstances. Thank you for your understanding.

  1. If you wish to cancel or change your date your request should be made in writing.
  2. Your course fee will be refunded only if you give 7 days’ notice in writing prior to the start date of the course of your intention to cancel.
  3. We try not to complicate matters by making additional charges and in most cases, we will refund your course fee in full. However, anyone requesting multiple cancellations resulting in two or more refunds will incur a 5% admin fee; this covers the fees charged to us by our payment processing company. When we make a request for a refund the company retains all of its original processing fees.
  4. Refunds will not be given if we receive your cancellation notice with less than 7 days’ notice or after the course has started.
  5. If you need to reschedule your course please give at least 7 days’ notice. We cannot guarantee that a suitable alternative date will be available. We are under no obligation to provide alternative dates and do so at our discretion.
  6. If you wish to reschedule within 7 days of the start of your course, and we are able to find someone else to fill that place, then you may choose an alternative date. However, if we are unable to fill the place then you will not be able to reschedule and you will forfeit the course fee. EXCEPTIONS: If you are unable to take up your place because of severe illness we will require a doctor’s note, PCR test, or similar paperwork before we can consider alternative dates.
  7. CANCELLATION BY OURSELVES. We reserve the right to cancel a course. In this event, you will be advised of vacancies or alternative dates. If you do not wish to book an alternative date any course fees you have paid will be refunded in full. We will not refund any fees incurred by you for pre-booked travel, parking, or accommodation.

November 2022