Cancellations and Refunds
As a small school, we try to be flexible. Class sizes are small, though, so late changes affect everyone, and the policy below is applied consistently.
In the event of insufficient participants, we may regrettably need to cancel classes. While we try to accommodate individual circumstances, maintaining the integrity of our courses and a good learning experience for everyone is our priority. Thank you for your understanding.
Mastering Hand Tool Woodworking and MAKE: A Nakashima Chair
Non-Refundable Deposit
This deposit is non-refundable. It covers our administrative costs and the commitment of reserving a place for you, which means we may have to turn away other applicants.
Cancellations
If you cancel your booking, the deposit will not usually be returned, except in the following circumstances: if you give notice to cancel 8 weeks or more before the start date of the course, and another student can take your place, we will refund part or all of the deposit.
Balance of Fees
The remaining balance of the course fee must be paid no later than 6 weeks before the course start date. If the balance is not received by this date, we reserve the right to cancel your place and retain the deposit.
Please submit your cancellation request in writing.
Core Skills Classes, Weekenders, Tasters and MAKE Courses
This covers Core Skills classes, Weekenders, Tasters and the MAKE a Box, Portable Workbench, Japanese Table, Dovetail Saw and Hand Plane courses.
Refunds
A full refund of your course fee is possible only if you give written notice at least 7 days before the course start date. We aim to keep the process straightforward and typically refund the entire course fee. However, if you request multiple cancellations resulting in two or more refunds, a 5% administration fee applies to the total cost of each booking. This covers the charges made by our payment processor and the admin time taken to process the refunds.
Refunds will not be given for cancellation notices received with less than 7 days' notice.
Rescheduling
If you need to reschedule, please give at least 7 days' notice. We will try to accommodate alternative dates, but we can't guarantee availability. Offering alternative dates is at our discretion, and we are not obliged to do so.
For rescheduling within 7 days of the course start date, you may choose an alternative date if we can find someone to fill your place. If we can't fill the vacancy, rescheduling will not be an option and the course fee will be forfeited. Exceptions can be made for severe illness, but a doctor's note, test result or similar documentation is required before we consider alternative dates.
Example of the 7-day notice period: if your course starts on Sunday 30 March, you need to tell us you want to transfer or cancel your booking by 23.59 on Sunday 23 March.
Cancellation by Us
If we cancel a course, we will tell you about available vacancies or alternative dates. If you choose not to book an alternative date, any course fees you have paid will be refunded in full. We are not responsible for refunding costs you have incurred for pre-booked travel, parking or accommodation.
Gift Voucher Terms and Conditions
- Delivery: gift vouchers are sent to the purchaser's email address. The purchaser can then forward the voucher to the recipient whenever they choose.
- Non-refundable: LSF gift vouchers are non-refundable after the statutory 14-day cooling-off period. Once purchased, they can't be exchanged for cash or other forms of payment.
- Transferable: if the intended recipient can't use the voucher, it may be transferred to someone else.
- Validity: vouchers are valid for up to 12 months from the date of purchase, so please redeem them within that time.
- Cancellation: you have the statutory right to cancel your voucher(s) within 14 days of the purchase date. To cancel, please contact us. We aim to deal with refunds within 24 hours, but it can take up to 10 days for the money to reach the purchaser's account.
Please note: a cancellation request can only be considered if the gift voucher has not been redeemed against any of our classes or workshops.
The London School of Furniture Making reserves the right to change these terms and conditions at any time. The terms in effect at the time of purchase apply. For any questions, please contact us.
Last updated August 2025