Our products are warranted against faulty materials and workmanship for the duration of the customer’s life. Consumables such as scalpel blades, and alcohol wipes are the exception.
We want you to be happy with your purchase. If for any reason you are not, please contact us within a reasonable timeframe of 14 days of receipt and we will happily exchange or refund it.
It’s important that all returned items are in the best possible condition, so please take reasonable care of them and keep all packaging. If you change your mind about your purchase, it can make your return easier and quicker to administer if you send back the item as soon as possible.
Please send us an email or give us a call in advance of any return so we are expecting your parcel and include your order number and contact details in the return parcel.
Right to Cancel
Should you change your mind and wish to cancel your order, please contact us in writing within 14 days of receiving your splinter kit.
Goods should be returned unused, in original condition, and packaging to the address shown below at your cost and within 14 days of informing us of your wish to cancel. Please include your name, phone number, email address, and order number. Please retain the proof of postage.
We will refund the basic delivery costs of getting the goods to you, so if you opted for an enhanced service, for example: guaranteed next day, we will only refund the basic standard delivery cost. We do not refund your return delivery costs under your Right to Cancel.
London School of Furniture Making Ltd
Unit 3 Fountayne House
Fountayne Road
London N15 4QL
Faulty Products
If the product is faulty, please return the item the cheapest way possible e.g. 2nd Class Post (please retain a proof of postage) unless advised otherwise by us, and once the fault has been confirmed your postage will also be refunded.
Condition of Returns
It’s important that all returned items are in the best possible condition, so please take reasonable care of them and keep all packaging. If you change your mind about your purchase, it can make your return easier and quicker to administer if you send back the item as soon as possible.
This does not affect your statutory rights.
Refund Procedure
If you return a faulty product to us we’ll refund the original debit/credit card account used for the purchase.
If the product is faulty and has been returned the cheapest way possible (e.g. 2nd Class post), we will refund the return postage. If you choose to return the parcel by a more expensive means, we will only refund you to the value of 2nd Class post.
This does not affect your statutory rights.